Your customers are telling you how to keep them.

Custavox maps every review, survey and complaint to the branch, team, system and person behind it. Then it tells you what to fix, who to coach, where to grow, and who deserves a thank-you.

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No core integrationNothing for IT to installPeople decide, always

Big banks have armies. You have relationships.

They can afford a customer-experience department and a wall of analysts. You know your customers by name. Custavox gives your bank or credit union the listening power of that whole department, so you can feel every relationship and keep it.

The customer journey map

Every moment of the journey, tied to the people who own it.

Custavox learns your bank first: branches, teams, systems, products and the handoffs between them. Every comment lands exactly where it happened, so you see the whole journey instead of a survey score. Tap a moment to see what we found.

Vox Bank · Customer journey
Updated 4 min ago
Health 50

What changes

Keep more customers. Grow the ones you have. Thank the people who make it happen.

01 · Keep

Catch the customer before they close the account.

Custavox spots the pattern behind the complaints, puts a dollar figure on it, and hands it to the person closest to the fix, while there’s still time to change the ending.

02 · Fix and train

Know exactly what to fix, and who to coach.

Every suggestion names the branch, team, system and moment it broke, so training lands on the right people. Then we keep counting, so you can prove it worked.

03 · Grow

Hear the next loan before another bank does.

Life changes, rate comparisons and product questions hide inside everyday feedback. Custavox turns them into growth leads, routed to the banker who can help.

04 · Celebrate

Make sure the praise reaches the person who earned it.

When a customer names someone, Custavox writes the shoutout, quotes their exact words and copies their manager. Good work gets noticed, and people who feel noticed stay.

The product

Calm enough for a Monday morning. Clear enough for the board.

Every screen opens with what needs you right now, in plain sentences. The customer’s own words are never more than a glance away. Branch managers use it without a training day.

Every fix, coaching moment and growth lead, with an owner, a deadline and a dollar figure. Drag it across the board as the work gets done.

The math

This isn’t about vibes. It’s about deposits.

Move the numbers until they look like your bank or credit union.

Tell us about your bank or credit union

Rough is fine. The defaults are typical for an institution your size.

12,000

Everyone with a deposit account, across all your branches.

$18,000

Worth about $660 a year each: balance × 3% margin, plus fees.

12%

About 1,440 accounts closing every year. Most small banks see 10–15%.

20%

Of those leavers, the share you reach before they go, once their reviews and surveys warn you.

What it’s worth

Every year you can’t hear them.

Walking out the door

$950,400/ year

1,440 customers who told you they were unhappy, then moved their deposits. Next year, a fresh group does the same.

$190,080 you keep$760,320 gone for good

Listen, and you keep

$190,080/ year

About 288 customers who’d otherwise be gone, worth $1.9M over a typical ten-year relationship.

Behind every number here is a relationship you’ve already earned.

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No core integration. No giant implementation. No new headache.

Custavox works with the feedback you already collect. Here is exactly what that means for your data and your examiners.

We never touch your core.

Nothing to install and no credentials to hand over. Your team uploads the feedback you already export.

Your data stays yours.

Export or delete everything yourself, any time. Account and identity data never reaches us.

Custavox drafts. People decide.

Every number comes from our code, not a model’s guess. Nothing goes out until a person sends it.

Read the details in our Security overview, Privacy policy and Terms.

The best customer experience starts with knowing where it breaks.

See your own journey map in a 30-minute demo. Bring a recent export of reviews or surveys and we’ll show you what your customers are telling you.

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We’ll reply within one business day. No sales sequence.